Shipping policy

Last Updated: September 2, 2026

Complete Dental Supplies LLC understands that reliable delivery is essential to keeping dental practices operating smoothly. Our goal is to make ordering dental supplies simple, efficient, and dependable.

This Shipping & Delivery Policy explains our service areas, local delivery options, carrier shipping, order processing, shipping charges, estimated timeframes, and other important delivery information.

1. SHIPPING AND DELIVERY AREA

Complete Dental Supplies currently delivers or ships eligible orders within the United States and U.S. territories, subject to product availability, product restrictions, carrier service, and delivery coverage.

We do not currently offer standard shipping to Canada or other international destinations unless specifically approved by Complete Dental Supplies in writing before the order is placed.

2. BUSINESS HOURS AND ORDER PROCESSING

Orders are generally processed during our regular business hours:

Monday–Friday
8:00 AM–4:30 PM Eastern Time (ET)

Orders are processed promptly, subject to:

Product availability;
Successful payment or approved credit terms;
Complete and accurate delivery information;
Product or regulatory restrictions;
Fraud and security review; and
Other circumstances affecting fulfillment.

Orders placed after business hours, on weekends, or on holidays may begin processing on the next business day.

Order processing time is separate from carrier transit time. Processing an order does not necessarily mean that the order will be delivered or received on the same day.

3. FREE NEXT-DAY DELIVERY IN MIAMI-DADE

Complete Dental Supplies offers free next-day local delivery throughout Miami-Dade County, with no minimum-order requirement.

Free next-day delivery is available for eligible orders when:

The delivery address is within our Miami-Dade service area;
The products are in stock;
Payment has been completed or approved credit terms are available;
The order information is complete and accurate;
The delivery can be completed during our regular local-delivery schedule; and
No circumstances outside our reasonable control prevent delivery.

Orders completed on weekends or holidays will generally be processed on the next business day.

Next-day delivery is not guaranteed when delays result from unavailable products, incorrect delivery information, severe weather, emergencies, transportation disruptions, restricted access, or other circumstances outside our reasonable control.

4. SAME-DAY LOCAL DELIVERY

Same-day local delivery may be available for qualifying Miami-Dade orders placed before 11:00 AM Eastern Time on business days.

Same-day availability depends on:

The delivery address;
Product availability;
Order size;
Successful payment or approved credit terms;
Our local delivery schedule;
Driver availability; and
Other operational considerations.

Same-day delivery is not guaranteed unless Complete Dental Supplies expressly confirms it for the applicable order.

5. NO MINIMUM ORDER

Complete Dental Supplies does not require a minimum order for standard purchases or free next-day delivery throughout Miami-Dade.

Whether you order one eligible item or a larger shipment, your order will be handled with the same care and attention.

Special-order products, manufacturer-direct shipments, freight items, or specially negotiated orders may be subject to separate requirements disclosed before the order is finalized.

6. SHIPPING OUTSIDE MIAMI-DADE

Orders outside our Miami-Dade local-delivery area may be shipped through:

UPS;
FedEx;
USPS; or
Another carrier or delivery provider selected by Complete Dental Supplies.

Available services depend on the destination, products ordered, package dimensions, package weight, carrier coverage, and other shipping considerations.

The shipping methods offered during checkout may vary by order and destination.

7. SHIPPING CHARGES

Eligible Miami-Dade orders qualify for free next-day local delivery and will not be charged a local delivery fee.

For orders outside the eligible Miami-Dade local-delivery area, applicable shipping charges will generally be calculated and displayed during checkout.

Shipping charges may depend on:

Delivery destination;
Package size and weight;
Shipping method;
Carrier rates;
Product restrictions;
Special handling requirements; and
Other applicable shipping factors.

Shipping rates and available services may change. The rate displayed and accepted during checkout applies to the applicable order unless the order requires special handling or another change approved by the customer.

8. ESTIMATED DELIVERY TIMEFRAMES

Estimated delivery timeframes depend on the destination, product availability, order-processing time, shipping method, and carrier operations.

Miami-Dade County

Eligible orders generally qualify for free next-day local delivery. Same-day delivery may be available for qualifying orders placed before 11:00 AM on business days.

Other U.S. Locations and U.S. Territories

Delivery time varies according to the destination, selected carrier, available service, product availability, and order-processing requirements.

All delivery dates are estimates unless Complete Dental Supplies expressly guarantees a delivery date in writing.

9. SHIPPING DELAYS AND UNAVAILABLE PRODUCTS

If we cannot ship an order within the timeframe stated or reasonably communicated to the customer, we may contact the customer with:

A revised shipping or delivery estimate;
Available product alternatives;
The option to split the shipment;
The option to continue waiting for the product; or
The option to cancel the affected unshipped item and receive a refund.

When required by applicable law, we will obtain the customer’s agreement to a revised shipment date or provide a prompt refund for the affected unshipped merchandise.

Complete Dental Supplies is not responsible for delays caused by circumstances outside our reasonable control, including:

Carrier delays;
Severe weather;
Natural disasters;
Traffic or transportation disruptions;
Holidays;
Incorrect or incomplete delivery information;
Carrier-service interruptions;
High shipping volumes;
Government restrictions;
Emergencies; or
Other unforeseen events.

We will make reasonable efforts to assist customers with updated tracking and delivery information.

10. TRACKING INFORMATION

When tracking information is available, it may be provided by email, order notification, or through the customer’s account.

Tracking information may take time to become active after a package has been transferred to the carrier.

Once a shipment has been transferred to a third-party carrier, tracking updates and estimated delivery dates are generally controlled by that carrier.

Local deliveries performed by Complete Dental Supplies may not include traditional carrier tracking.

11. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information, including:

Business or practice name;
Recipient name;
Street address;
Suite or unit number;
City;
State;
ZIP code;
Telephone number; and
Any necessary delivery instructions.

Complete Dental Supplies is not responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Contact us immediately if you discover an error. We may be unable to correct an address after an order has been processed or transferred to a carrier.

12. DELIVERY TO COMMERCIAL ADDRESSES

Because Complete Dental Supplies primarily serves dental practices, clinics, laboratories, healthcare professionals, and approved business accounts, customers should provide the complete business address, including the suite or unit number.

The customer is responsible for ensuring that an authorized person is available to receive the delivery when required.

Customers should disclose relevant access restrictions, receiving hours, gated-entry instructions, loading requirements, or other conditions that could affect delivery.

13. MISSED OR FAILED DELIVERIES

If delivery cannot be completed because:

The recipient is unavailable;
The address is incorrect or incomplete;
Access to the location is unavailable;
The business is closed;
Required delivery instructions were not provided; or
Another customer-related condition prevents delivery,

additional shipping or delivery charges may apply.

For local deliveries, we may contact the customer to arrange another delivery attempt or another appropriate resolution.

14. DAMAGED, INCORRECT, INCOMPLETE, OR MISSING SHIPMENTS

If an order arrives damaged, incorrect, incomplete, or with missing products, contact us promptly.

Please retain the products and all packaging. We may request:

Order number;
Product name and item number;
Description of the issue;
Photographs of the product;
Photographs of the packaging;
Photographs of the shipping label; and
A copy or photograph of the packing slip.

After reviewing the issue, we will provide an appropriate resolution in accordance with our Return & Refund Policy.

When the problem results from a confirmed error by Complete Dental Supplies or a confirmed damaged, defective, incorrect, or incomplete shipment, Complete Dental Supplies will cover reasonable return shipping costs when a return is required.

15. LOST OR STOLEN PACKAGES

If tracking information indicates that a package has been lost in transit, contact us so we can investigate with the carrier and determine the appropriate resolution.

If a shipment is marked as delivered but cannot be located, the customer should:

Verify the delivery address;
Check the receiving area;
Ask authorized staff or neighboring suites;
Review carrier delivery details; and
Contact us promptly.

Complete Dental Supplies may assist with a carrier investigation or claim when appropriate.

To the extent permitted by law, Complete Dental Supplies is not responsible for packages stolen or lost after confirmed delivery to the address provided by the customer. We will nevertheless make reasonable efforts to assist with available carrier information.

16. PRODUCT AVAILABILITY AND BACKORDERS

Although we make reasonable efforts to maintain accurate inventory information, products may become temporarily unavailable or backordered.

If a product becomes unavailable, we may:

Provide an estimated restock date;
Offer a suitable alternative;
Ship available items separately;
Hold the order with the customer’s approval; or
Cancel and refund the unavailable item.

We will make reasonable efforts to notify the customer of material changes affecting the order.

17. SEPARATE SHIPMENTS

An order may be delivered in multiple packages or separate shipments because of product availability, warehouse location, manufacturer fulfillment, order size, or other operational requirements.

Customers will not be charged an additional shipping fee solely because Complete Dental Supplies chooses to split an order into separate shipments, unless a different arrangement is disclosed and approved before shipment.

18. P.O. BOXES AND RESTRICTED ADDRESSES

Certain products, carriers, or shipping services may not be available for:

P.O. Boxes;
Military addresses;
U.S. territories;
Remote locations; or
Other restricted addresses.

If an available shipping method cannot serve the provided address, we may contact the customer to arrange an alternative address or service.

19. ORDER CHANGES AND CANCELLATIONS

Because orders may be processed quickly, we can approve a modification or cancellation only if the order has not already been processed, packed, shipped, transferred to a carrier, or submitted as a special order.

Once an order has been processed or shipped, we may be unable to change or cancel it.

After delivery, eligible products may be returned in accordance with our Return & Refund Policy.

Special-order, customized, final-sale, or otherwise non-returnable products may not be eligible for cancellation.

20. SALES TAX AND OTHER CHARGES

Applicable sales tax and other legally required charges may be added according to the delivery destination, customer status, products ordered, and applicable law.

Customers claiming tax-exempt status are responsible for providing valid exemption documentation before the applicable order is finalized.

Applicable charges will generally be displayed during checkout or included in the order confirmation or invoice.

21. DELIVERY ESTIMATES AND LIMITATION OF RESPONSIBILITY

Delivery timeframes are estimates unless expressly guaranteed by Complete Dental Supplies in writing.

To the fullest extent permitted by law, Complete Dental Supplies is not responsible for delays caused by carriers, severe weather, natural disasters, transportation disruptions, government actions, incorrect customer information, or other circumstances beyond our reasonable control.

A delayed shipment does not automatically qualify for a refund of products that were properly delivered. Customers retain any non-waivable rights available under applicable law.

22. CHANGES TO THIS POLICY

We may update this Shipping & Delivery Policy to reflect changes in our delivery operations, carrier services, shipping options, business practices, or applicable law.

When changes are made, we will update the “Last Updated” date at the top of this policy.

Changes apply to orders placed after the updated policy becomes effective unless otherwise required by law.

23. CONTACT US

For questions about shipping, delivery, tracking, or an order, contact:

Complete Dental Supplies LLC
5701 SW 107th Ave, Suite #205
Miami, FL 33173
United States

Phone: (305) 747-7255
General Support: info@completedentalsupplies.com
Order Support: orders@completedentalsupplies.com
Website: completedentalsupplies.com

Customer Service Hours:
Monday–Friday
8:00 AM–4:30 PM Eastern Time (ET)