Refund policy
Last Updated: September 4, 2026
At Complete Dental Supplies LLC, we want our customers to be satisfied with their purchases. If you are not satisfied with an eligible product, you may request a return, refund, or exchange subject to the terms of this Return & Refund Policy.
1. RETURN PERIOD
Eligible products may be returned within 60 days of the date the order was delivered.
To qualify for a return, the product must generally be:
- Unused and unopened;
- In new and resalable condition;
- In the original manufacturer’s packaging;
- Complete with all accessories, components, instructions, and documentation;
- Free from damage, markings, or contamination; and
- Suitable for resale.
A return authorization must be obtained from Complete Dental Supplies before returning any product.
Products returned without prior authorization may be refused or returned to the customer.
The separate CDS-Brand Satisfaction Guarantee in Section 12 may apply to eligible CDS-brand products even when a general return would not otherwise qualify under this section.
2. HOW TO REQUEST A RETURN
To request a return, contact our Customer Service team:
Email: info@completedentalsupplies.com
Phone: (305) 747-7255
Please provide:
- Customer or practice name;
- Order number;
- Product name and item number;
- Reason for the return; and
- Any photographs or other information requested by our team.
Once your return request is approved, we will provide the applicable return address and instructions for returning the product by mail or in person.
Do not mail or deliver a product to our business address unless we specifically instruct you to do so.
3. PRODUCTS THAT MAY NOT BE RETURNABLE
Certain products may not be eligible for return because of their nature, condition, regulatory requirements, manufacturer policies, or risk of contamination.
Non-returnable products may include:
- Opened or used products, except as expressly covered by the CDS-Brand Satisfaction Guarantee;
- Sterile products that have been opened;
- Products that have been contaminated or exposed to biological materials;
- Expired products;
- Temperature-sensitive products;
- Products requiring special storage conditions;
- Customized or special-order products;
- Products that have been altered or modified;
- Products missing original packaging or components;
- Products specifically identified as non-returnable or final sale at the time of purchase; and
- Products that the manufacturer does not permit us to accept for return.
We determine return eligibility on a case-by-case basis, subject to applicable law and manufacturer requirements.
4. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS
If you receive a product that is damaged, defective, incorrect, missing from the shipment, or different from what you ordered, contact us promptly after delivery.
We may request photographs of the product, packaging, shipping label, packing slip, or other information to help us investigate the issue. Please retain the product and all packaging until we provide instructions.
If the issue is confirmed, Complete Dental Supplies will provide an appropriate resolution, which may include:
- Replacing the product;
- Providing a comparable replacement;
- Issuing a refund; or
- Providing another mutually agreed resolution.
When the return results from a confirmed error by Complete Dental Supplies or a confirmed damaged, defective, incorrect, or incomplete shipment, we will provide return instructions and cover reasonable return shipping costs when a return is required.
5. CUSTOMER-REQUESTED RETURNS
For eligible customer-requested returns—including products ordered by mistake, no longer needed, or returned for reasons unrelated to a defect or shipping error—the product must meet all applicable return requirements, and the customer is responsible for return shipping costs.
Original shipping or delivery charges are non-refundable unless required by law or expressly stated otherwise by Complete Dental Supplies.
Complete Dental Supplies does not charge a restocking fee for eligible products returned in accordance with this policy.
6. RETURN SHIPPING
Customers must obtain return authorization and instructions before mailing or delivering a return.
Complete Dental Supplies will cover reasonable return shipping costs when the return results from a confirmed error by Complete Dental Supplies or a product that arrived damaged, defective, incorrect, or incomplete.
For all eligible customer-requested returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method and retaining the shipping receipt. Complete Dental Supplies is not responsible for customer-returned products that are lost or damaged before we receive them.
Approved returns may be completed by mail or in person, depending on the instructions provided by our Customer Service team.
7. INSPECTION OF RETURNED PRODUCTS
All returned products are subject to inspection after receipt.
We may deny a refund or adjust the refundable amount if a returned product:
- Has been used;
- Has been opened when it was required to remain sealed;
- Is damaged;
- Is missing components or packaging;
- Has been contaminated;
- Is no longer in resalable condition; or
- Does not meet the requirements of this policy.
Any adjustment will reflect the product’s condition or missing contents and is not a restocking fee.
Nothing in this policy limits any non-waivable rights available under applicable law.
8. REFUNDS
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved returns qualify for a refund of the eligible product’s purchase price. Original shipping or delivery charges are non-refundable except when the return results from our confirmed error, a confirmed product defect, or when otherwise required by law.
Approved refunds will generally be issued to the original payment method. No restocking fee will be deducted from an eligible refund.
We generally initiate approved refunds within 1–3 business days after the returned product has been received, inspected, and approved.
The time required for the refund to appear in your account depends on your bank, credit card company, payment processor, or financial institution. In some cases, it may take up to 15 business days for the credit to appear on your statement.
9. EXCHANGES
If you prefer an exchange instead of a refund, indicate this when requesting the return.
Approved exchanges are generally processed within 3 business days after the returned product has been received, inspected, and approved. Exchange availability is subject to product availability.
If the replacement product has a different price, we will advise you of the applicable price difference before processing the exchange.
10. ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to modify or cancel an order.
Because orders may be processed quickly, we can approve a cancellation or modification only if the order has not already been processed, packed, shipped, or submitted as a special order.
Once an order has been processed or shipped, we may be unable to cancel or modify it. After delivery, you may request a return if the product is eligible under this policy.
Special-order, customized, final-sale, or otherwise non-returnable products may not be eligible for cancellation.
11. MANUFACTURER WARRANTIES
Certain products may include a manufacturer’s warranty. Warranty duration, coverage, exclusions, and claim procedures vary by product and manufacturer, and the applicable manufacturer’s terms control.
Complete Dental Supplies may assist customers with contacting the manufacturer or submitting a warranty claim when appropriate, but we do not expand, replace, or modify a manufacturer’s warranty unless expressly stated in writing.
Unless the applicable manufacturer states otherwise, warranties generally may not cover:
- Accidental damage;
- Misuse or abuse;
- Improper installation;
- Improper storage;
- Unauthorized modifications;
- Damage caused by improper use;
- Normal wear and tear; or
- Damage resulting from failure to follow manufacturer instructions.
Customers should review the warranty information supplied with the specific product purchased.
12. CDS-BRAND SATISFACTION GUARANTEE
CDS-brand products are backed by our 100% satisfaction guarantee.
If you are not satisfied with an eligible CDS-brand product, contact us within 60 days of delivery. After reviewing the request, we will provide an appropriate replacement, exchange, or refund.
The guarantee does not cover misuse, contamination, improper storage, unauthorized alteration, accidental damage, or failure to follow product instructions. We may request photographs, product information, or the return of the remaining product and packaging before completing the claim.
13. PROMOTIONAL, DISCOUNTED, AND CLEARANCE PRODUCTS
Products purchased using promotional pricing, discounts, coupons, or special offers remain subject to this Return & Refund Policy unless the applicable promotion specifically states otherwise.
Some promotional or clearance products may be marked final sale. Any special return conditions will be disclosed at the time of purchase when applicable.
14. CREDIT ACCOUNT PURCHASES
For customers purchasing through an approved Complete Dental Supplies credit account, approved refunds or credits may be applied to the customer’s account rather than issued to a credit card or other payment method.
Any outstanding balance remains due according to the customer’s applicable credit terms unless otherwise agreed in writing.
15. RETURN PROCESSING TIME
After we receive a returned product, please allow reasonable time for inspection and processing.
Processing times may vary depending on the product, manufacturer, return reason, and volume of returns being handled. We will contact you if additional information is required.
16. CONTACT US
If you have questions about a return, refund, exchange, or warranty claim, contact us:
Complete Dental Supplies LLC
5701 SW 107th Ave, Suite #205
Miami, FL 33173
Phone: (305) 747-7255
Email: info@completedentalsupplies.com
Website: completedentalsupplies.com
Customer Service Hours:
Monday–Friday
8:00 AM–4:30 PM Eastern Time (ET)