Privacy policy

Last Updated: September 2, 2026

Complete Dental Supplies LLC respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit completedentalsupplies.com, create an account, make a purchase, communicate with us, or otherwise use our website, online store, products, features, and related services collectively referred to as the “Services.”

Complete Dental Supplies operates the Services. Our online store is powered by Shopify, which provides the technology used to operate our website and process online transactions.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Services.

1. PERSONAL INFORMATION WE COLLECT

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

Depending on how you interact with the Services, we may collect or process the following categories of information.

Contact Information

This may include:

• Name;
• Business, dental office, or practice name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number; and
• Other contact information you provide.

Payment and Transaction Information

When you make a purchase or payment, we may receive information such as:

• Payment method;
• Billing information;
• Transaction amount;
• Payment status;
• Payment confirmation; and
• Other transaction information required to process or document a payment.

Full credit or debit card details are generally processed directly by Shopify or our authorized payment processors. Complete Dental Supplies does not ordinarily receive or store complete payment-card numbers or security codes.

Account Information

If you create an account, we may collect or process:

• Account name;
• Email address;
• Account preferences;
• Account settings;
• Saved addresses;
• Order history; and
• Other information associated with your account.

Passwords and authentication credentials may be processed by Shopify or another authentication provider. Complete Dental Supplies does not ordinarily have access to your password in readable form.

Order and Commercial Information

We may collect information regarding:

• Products viewed;
• Products added to your cart;
• Products purchased;
• Products returned or exchanged;
• Order and invoice history;
• Shipping and delivery information;
• Quotes and pricing requests;
• Credit-account status;
• Transaction history; and
• Other information relating to your commercial relationship with us.

Communications

When you communicate with us, we may collect information contained in:

• Customer-service requests;
• Emails;
• Telephone communications;
• Contact forms;
• Product inquiries;
• Reviews;
• Return or warranty requests; and
• Other correspondence.

Device and Usage Information

When you use our website, we or our service providers may automatically collect information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Network information;
• Pages viewed;
• Products viewed;
• Links or features accessed;
• Referring website;
• Dates and times of activity; and
• Information about how you interact with the Services.

This information may be collected through cookies, pixels, tags, analytics tools, and similar technologies.

2. PATIENT AND SENSITIVE HEALTH INFORMATION

The Services are intended for ordering dental supplies and conducting business with dental professionals, practices, laboratories, clinics, and other approved customers. They are not designed for collecting patient medical records or protected health information.

Do not submit patient names, diagnoses, treatment information, medical records, insurance information, or other patient-identifying health information through our website, order notes, email, or ordinary customer-service channels unless Complete Dental Supplies has specifically requested the information and provided an appropriate secure method for transmitting it.

If sensitive or patient information is submitted to us unnecessarily, we may delete or securely dispose of it when permitted by law.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources.

Directly From You

We collect information when you:

• Create or update an account;
• Place an order;
• Request a quote;
• Apply for a credit account;
• Contact us;
• Subscribe to marketing communications;
• Request customer support;
• Submit a review;
• Request a return, exchange, or warranty service;
• Participate in a promotion; or
• Otherwise provide information to us.

Automatically Through the Services

We may automatically collect device, usage, and browsing information when you interact with our website through cookies, pixels, analytics services, server logs, and similar technologies.

From Service Providers

We may receive information from companies that provide services such as:

• Shopify and website hosting;
• Payment processing;
• Shipping and delivery;
• Order fulfillment;
• Analytics;
• Customer support;
• Fraud prevention;
• Advertising; and
• Marketing communications.

From Other Third Parties

Where permitted by law, we may receive information from:

• Business partners;
• Advertising partners;
• Social-media platforms;
• Product manufacturers;
• Credit-reference or verification services;
• Publicly available sources; and
• Other third parties.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing and Improving the Services

We may use information to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide local delivery;
• Process returns, refunds, and exchanges;
• Handle warranty requests;
• Prepare quotes and pricing comparisons;
• Maintain customer and credit accounts;
• Provide customer service;
• Respond to questions and product requests;
• Communicate product availability;
• Remember customer preferences;
• Improve our website and customer experience;
• Recommend relevant products; and
• Operate and improve the Services.

Marketing and Advertising

Where permitted by law and with consent when required, we may use information to:

• Send promotional emails or messages;
• Provide information about products, services, and offers;
• Conduct marketing campaigns;
• Measure advertising performance;
• Understand customer interests;
• Display or support relevant advertising; and
• Provide personalized content or product recommendations.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

• Protect the Services;
• Authenticate accounts;
• Detect and prevent fraud;
• Investigate suspicious activity;
• Prevent unauthorized transactions;
• Protect our customers and business;
• Enforce our policies; and
• Maintain the security of our systems.

Business Communications

We may use your information to communicate about:

• Orders;
• Shipping and delivery;
• Returns and exchanges;
• Product availability;
• Quotes;
• Account activity;
• Credit-account matters;
• Customer service;
• Important service announcements; and
• Other business-related matters.

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

• Comply with applicable laws;
• Maintain business and transaction records;
• Respond to lawful government requests;
• Respond to subpoenas or legal processes;
• Protect our legal rights;
• Investigate potential policy violations;
• Resolve disputes; and
• Establish, exercise, or defend legal claims.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business, provide the Services, complete transactions, or comply with legal obligations.

Service Providers

We may disclose information to service providers that perform functions such as:

• Website hosting;
• E-commerce services;
• Payment processing;
• Shipping and delivery;
• Order fulfillment;
• Customer support;
• Cloud storage;
• Information technology;
• Data analytics;
• Fraud prevention;
• Email and marketing services; and
• Advertising support.

These providers may process information only as permitted by their agreements with us and applicable law.

Shopify

Our online store is powered by Shopify. Shopify may collect and process personal information relating to your use of the Services to operate, protect, personalize, and improve its platform and related services.

Shopify may also process certain information for its own purposes as described in its privacy notices and applicable terms.

For more information, visit the Shopify Privacy Center.

Shipping and Delivery Providers

We may provide necessary information to our local delivery team and third-party carriers such as UPS, FedEx, USPS, or other shipping providers to arrange and complete deliveries.

Payment Providers

Payment information may be shared with Shopify Payments, PayPal, credit-card processors, financial institutions, Zelle, or other payment providers selected by the customer or supported by our store.

Marketing and Advertising Partners

We may disclose limited information to advertising, analytics, and marketing service providers to measure campaigns, understand website activity, and promote our Services.

Some privacy laws may define certain advertising-related disclosures as “selling,” “sharing,” or processing for targeted advertising, even when no money is exchanged.

Business Transactions

We may disclose personal information in connection with a proposed or completed:

• Merger;
• Acquisition;
• Financing;
• Reorganization;
• Bankruptcy;
• Sale of assets; or
• Other business transaction.

Legal Requirements and Protection

We may disclose information when required or permitted by law, including to:

• Comply with legal obligations;
• Respond to lawful requests;
• Cooperate with courts, regulators, or law-enforcement agencies;
• Protect the rights, property, and safety of Complete Dental Supplies, our customers, or others; and
• Prevent fraud, abuse, or security threats.

6. SALE OR SHARING OF PERSONAL INFORMATION

Complete Dental Supplies does not sell personal information to third parties for money.

However, depending on applicable law, certain uses of analytics, advertising cookies, Shopify services, or advertising partners may be considered a “sale,” “sharing,” or targeted advertising.

Where required, customers may use the cookie banner, privacy settings, data-sharing opt-out page, Global Privacy Control signal, or other privacy choices made available through our Services.

You may also contact us at info@completedentalsupplies.com for assistance with an applicable privacy request.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels, tags, analytics tools, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Maintain shopping carts;
• Remember preferences;
• Authenticate accounts;
• Understand how visitors use the website;
• Improve performance;
• Analyze traffic;
• Prevent fraud;
• Measure marketing campaigns;
• Support advertising; and
• Personalize the shopping experience.

You may be able to manage certain cookies through our cookie banner or your browser settings.

Disabling cookies may prevent some features of the Services from functioning correctly.

8. SHOPIFY NETWORK INTELLIGENCE AND ENHANCED SERVICES

Depending on our Shopify settings and the services enabled for our store, Shopify may use information generated through your interaction with our store to provide enhanced features, including fraud prevention, analytics, personalization, advertising measurement, and other platform services.

Shopify processes this information according to its own terms and privacy notices. Available privacy choices may vary depending on your location and the settings enabled on our store.

For more information about Shopify’s privacy practices and available controls, visit the Shopify Privacy Center.

9. THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to third-party websites, applications, social-media platforms, payment services, or other online services.

When you access a third-party service, its privacy policy and terms apply. Complete Dental Supplies does not control and is not responsible for the privacy, security, content, or practices of third-party services.

We encourage you to review the privacy policies of third parties before providing personal information.

10. CHILDREN’S PRIVACY

The Services are intended for business customers and adults. They are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information through the Services, contact us at info@completedentalsupplies.com. We will review the request and take appropriate action as required by law.

11. SECURITY OF PERSONAL INFORMATION

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee absolute security.

Customers should protect their account credentials and should not send passwords, complete payment-card details, patient information, or other sensitive information through unsecured communication channels.

12. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Process and document transactions;
• Maintain customer and credit accounts;
• Fulfill orders;
• Provide customer support;
• Meet tax, accounting, and legal obligations;
• Resolve disputes;
• Prevent fraud;
• Enforce agreements and policies; and
• Establish or defend legal claims.

Retention periods depend on the type of information, the purpose for which it was collected, legal requirements, and our legitimate business needs.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise securely dispose of it as permitted by law.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Confirm whether we process your personal information;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of eligible information;
• Obtain a portable copy of certain information;
• Opt out of certain targeted advertising;
• Opt out of certain sales or sharing of personal information;
• Limit certain uses of sensitive personal information;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request when required by law.

These rights are subject to applicable exceptions. For example, we may retain information required to complete transactions, comply with legal obligations, prevent fraud, maintain financial records, or establish and defend legal claims.

You will not be discriminated against for exercising a privacy right available under applicable law.

14. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by clicking the unsubscribe link included in those emails.

If text-message marketing is offered, you may follow the opt-out instructions included in the applicable message.

Even after opting out of marketing communications, we may continue sending necessary non-promotional communications relating to orders, deliveries, payments, account activity, returns, product recalls, security, or other business matters.

15. GLOBAL PRIVACY CONTROL

Where required by applicable law and supported by our Services, we may recognize a valid Global Privacy Control (GPC) signal as a request to opt out of certain targeted advertising, sales, or sharing of personal information for the browser or device transmitting the signal.

The response to a GPC signal may depend on your location, browser, device, Shopify settings, and whether you are logged into an account.

16. EXERCISING YOUR PRIVACY RIGHTS

To submit a privacy request or ask a question about our privacy practices, contact:

Email: info@completedentalsupplies.com
Phone: (305) 747-7255

Please describe the request and provide sufficient information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. We will use information provided for verification only to evaluate and respond to the request.

We will respond to valid requests within the period required by applicable law.

17. AUTHORIZED AGENTS

Where permitted by law, you may authorize an agent to submit a privacy request on your behalf.

We may require documentation confirming the agent’s authority. We may also ask you to verify your identity or confirm the request directly with us.

18. PRIVACY COMPLAINTS

If you have a concern about how we handle personal information, contact us at info@completedentalsupplies.com.

We will review the concern and make reasonable efforts to address it. Depending on your location, you may also have the right to contact the appropriate privacy, consumer-protection, or data-protection authority.

19. INTERNATIONAL DATA TRANSFERS

Complete Dental Supplies is based in the United States.

Personal information may be processed, stored, or transferred in the United States or other countries where Shopify and our service providers operate. Privacy laws in those locations may differ from those in your place of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;
• The Services;
• Shopify features or settings;
• Technology;
• Service providers;
• Applicable laws; or
• Other operational or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top.

We may provide additional notice of material changes when required by law. We encourage you to review this Privacy Policy periodically.

21. CONTACT US

For questions about this Privacy Policy, our privacy practices, or your personal information, contact:

Complete Dental Supplies LLC
5701 SW 107th Ave, Suite #205
Miami, FL 33173
United States

Phone: (305) 747-7255
Email: info@completedentalsupplies.com
Website: completedentalsupplies.com

Customer Service Hours:
Monday–Friday
8:00 AM–4:30 PM Eastern Time (ET)